Skip to content
Questions

Straight answers, including the unflattering ones

If an answer here reads as less confident than a competitor's, that is deliberate. Certainty about outcomes is the one thing nobody in this field can honestly sell.
Questions

Straight answers, including the unflattering ones

Can you guarantee you will recover my money?

No, and anyone who does is lying to you. Tracing is close to deterministic because public ledgers do not forget. Recovery is not: it depends on whether funds stopped somewhere a court can reach, whether the amount justifies the legal cost, and whether a prosecutor or civil counsel will act. Those are outside our control, so promising an outcome would be dishonest.

How do you charge?

Triage is free. Beyond that we charge for analyst time against a written scope agreed before any work starts. We do not charge a fee to release funds, we do not ask for cryptocurrency, and we do not take a percentage of money we did not recover. If a firm's fee is attached to unlocking your balance rather than to work performed, that firm is running the second fraud.

Someone contacted me offering to recover my funds. Are they legitimate?

Probably not. Victim lists circulate and are resold, and unsolicited approaches after a loss are fraudulent far more often than not. Legitimate firms do not cold-call fraud victims. Send us the details and we will give you an opinion at no charge, including when the opinion is that you do not need us either.

Do you have contacts inside law enforcement or intelligence agencies?

No. No private firm does, and claims to the contrary are a reliable indicator of fraud. We file through the same public reporting channels available to you. What we add is an evidence package structured so the receiving officer can act on it instead of closing it, which is a real and unglamorous difference.

How quickly do I need to act?

Quickly. The window between a fraudulent transfer and funds reaching an uncooperative off-ramp is often hours. That said, a cold trail is not always a dead one: consolidation addresses stay visible, and cases have been advanced months later when an operation was disrupted elsewhere. Do not assume it is too late without asking.

What do you need from me to start?

Transaction hashes above everything else. One hash lets an analyst reconstruct the entire downstream flow. Beyond that: the addresses you sent to, screenshots of the platform showing your balance and any error, exported message history, and the details of how you were first approached.

Is my information kept confidential?

Yes. Case data is encrypted at rest, access is scoped to the analyst assigned to your matter, and evidence files sit in private storage that is unreadable without a signed, short-lived link. We do not sell or share client data, and we do not publish case details without written consent.

Will you work with my lawyer or my bank?

Yes, and it usually produces a better outcome. Our reports are written to be handed to counsel. Where a civil route exists, such as a freezing injunction or a disclosure order against an exchange, the tracing work is what makes it possible in the first place.

Tell us what happened. We will tell you if it is worth pursuing.

Triage costs nothing and commits you to nothing. You get a written assessment of whether the trail is live enough to act on, and if it is not, you get told that too.

No obligation. No upfront fee at triage. No promise of recovery.

Questions — CoinSentry