Last updated: replace with the date you publish this.
1. Submitting an enquiry creates no engagement
Completing the intake form, sending a message or speaking with us does not create a contract or oblige us to act. An engagement begins only when we issue an engagement letter setting out scope and fees and you accept it in writing. We may decline any matter without giving reasons.
2. Triage
We assess every enquiry at no charge and tell you whether the matter appears viable. That assessment is an opinion based on limited information, given in good faith, and it is not a warranty about outcomes. It is common for us to conclude that no firm can usefully help, and we will say so rather than propose work.
3. Fees
Fees are set out in the engagement letter before work begins, charged either as a fixed sum for a defined scope or against an hourly rate with an agreed cap. Work beyond the agreed scope is not performed until you approve it in writing.
We do not charge, request or accept any payment described as necessary to release, unlock, clear or transfer your assets. This includes fees, taxes, duties, clearance charges, gas payments, bonds, deposits and insurance. No such mechanism exists. Any request of that kind is fraudulent regardless of who appears to send it. See our advisory.
Fees are payable for work performed, whether or not the investigation produces a favourable finding. Where we conclude early that the matter cannot usefully proceed, we stop and bill only the hours worked to that point.
4. Your obligations
- Provide accurate and complete information, and update us if it changes
- Do not ask us to obtain information unlawfully or to access systems without authority
- Never send us a wallet seed phrase or private key. We will never ask for one, and we will not accept one if offered
- Do not make further payments to any party connected with the matter without discussing it with us first
5. Deliverables and use
Reports are prepared for you and for the purpose stated in the engagement letter. You may share them with your legal advisers, insurers and law enforcement. Publication or use for another purpose requires our written consent, principally because analytical conclusions carry stated confidence levels that are easily lost when material is excerpted.
We retain intellectual property in our methods, templates and tooling. You own the factual findings relating to your matter.
6. Confidentiality
We keep your information confidential and disclose it only as instructed by you, as required by law, or as necessary to perform the engagement. We do not publish case details or identify clients without written consent. Where findings inform our public address dataset, they are published as address-level intelligence with nothing that identifies you.
7. Limitation of liability
We perform our services with reasonable skill and care. We do not warrant any particular outcome, and specifically do not warrant that assets will be recovered.
To the extent permitted by law, our aggregate liability arising from an engagement is limited to the fees paid for that engagement, and we are not liable for indirect or consequential loss, including lost profit or lost opportunity. Nothing here limits liability for fraud, or for anything that cannot lawfully be limited.
8. Website use
Content on this site, including the address checker and published briefs, is provided for general information. It is not advice on your circumstances, and a result of “no records found” is not a representation that an address is safe. Do not attempt to disrupt the service, circumvent rate limits, or submit false reports to the address dataset.
9. Termination
Either party may terminate an engagement in writing. You are liable for work performed up to termination. We will provide work product completed to that point.
10. Governing law
Insert the governing law and jurisdiction for your firm before publishing. This clause must reflect where you are actually established.
11. Contact
Questions about these terms: cases@coinsentryrecovery.com.
This page is a template and is not legal advice. Have it reviewed and adapted by a qualified lawyer in your jurisdiction before publishing or relying on it.